Refund policy

Returns, Refunds & Exchange

Refunds

No refunds on products supplied correctly.

Greenfish Sushi will provide a promo code for the next purchase to the value of returned items or reverse your transaction.

If you choose refund please remember that it can take some time for your bank or credit card company to process the reversal and for it to reflect in your account.

Returns

If we have delivered an incorrect, faulty or expired item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible.

It is the customers responsibility to ensure that the items delivered are exactly those ordered.

Due to the nature of the products we sell, returns are not possible, unless it is a case of an item being delivered incorrectly.

We cannot accept returns on sale its or gift cards or when a promo code has been used.

Conditions for returns:
Live products: 4 hours after delivery
Fresh products: 4 hours after delivery
Dry goods: 7 days of purchase – Oyster knife unused and sushi kit unopened,
Gift cards – non refundable.

A promo code will be issued by Greenfish Sushi to the value of the returned item to be used with your next order.