Terms of service

Greenfish Sushi – Customer Service, Delivery & Returns Policy

At Greenfish Sushi, we aim to provide our customers with only the best quality seafood, along with efficient, fast and reliable service.
Our promise is to give you a great seafood experience every time.

Should we not live up to your expectations, please let us know and we will do everything reasonably possible to rectify the situation.

When Ordering

Please ensure the following before completing your order:

  • Your delivery address and contact details are correct.
  • You are aware of what you have purchased, including quantities and product descriptions.
  • Any special requests must be included in the Notes section in your shopping cart.

If any of the above details are incorrect, please contact us as soon as possible after placing your order.

Contact Details:
📧 Email: frits@greenfish.co.za
📱 Cell: 082 887 3998

Dark Kitchen – Delivery Service

Greenfish Sushi operates as a dark kitchen, providing fast, made-to-order seafood and sushi.

  • Deliveries take place Monday to Friday.
  • No deliveries on Saturdays, Sundays or public holidays.
  • Orders are prepared fresh and dispatched for delivery within 1 hour to 1.5 hours of being placed.
  • Every attempt will be made to deliver your order within this time frame; however, delays may occur due to traffic, weather or high-volume periods.

Delivery Inspection

Please inspect your order immediately upon receiving it.

If what you ordered is not what you received, or if any item is damaged, defective or incorrect, you must contact Greenfish Sushi within 4 hours of delivery so that we can rectify the issue as quickly as possible.

Dark Kitchen – Collection Service

  • Collections take place Monday to Friday.
  • Orders placed online will be ready for collection within approximately 30 minutes of being placed.

If your order is time-sensitive or you require urgent preparation, please contact our office on:
📱 063 666 2802

It normally takes us about 30–60 minutes to cut, prepare and pack fresh products.

Google Maps Search

Search: Greenfish Sushi

Collection Address:
Greenfish Sushi Factory – N’Dabeni (Maitland)
Off Berkley Road, turn into Ryger Road.
Drive approximately 300m – the road will bend sharply left.
We are located in the bend inside a complex called Berkley Square.

Ask security for Greenfish Collections.
Please park outside the home collection door and ring the bell.
Clear signage is provided.

Promo Codes

  • Only one promo code may be applied per order.
  • Promo codes have an expiry date (usually 1 day, 14 days or 30 days depending on the promotion).

Special Requests

Special requests can be made in the Notes section at checkout.

Fresh Products

We can assist with:

  • Cutting portions
  • Vacuum packing fillets or steaks individually
  • Shucking oysters
  • Cleaning abalone

⚠️ We do not debeard fresh mussels.

Frozen Products

Requests are not always possible as frozen products are pre-packed.
However, every reasonable effort will be made to accommodate requests where possible.

If your order is time-sensitive, please contact us prior to placing your order to confirm feasibility.

Food Safety

With almost 20 years of trading and processing experience, and as a registered fish processing establishment, Greenfish Sushi has systems in place to manage the entire process from:

Hook → Processing → Delivery → Your Door

We operate in accordance with Codex Alimentarius HACCP principles and continue to upgrade our facilities to ensure the highest food safety standards.

Returns

If we have delivered an incorrect, faulty or expired item, we will arrange to collect and replace or refund the item at our cost as quickly as possible.

It is the customer’s responsibility to ensure that the items delivered match those ordered.

Due to the nature of our products, returns are not possible unless an item was delivered incorrectly or is defective.

We cannot accept returns on:

  • Sale items
  • Gift cards
  • Orders where a promo code has been used

Conditions for Returns

  • Live products: Within 4 hours of delivery
  • Fresh products: Within 4 hours of delivery
  • Dry goods: Within 7 days of purchase
    - Oyster knife must be unused
    - Sushi kit must be unopened
  • Gift cards: Non-refundable

A promo code will be issued to the value of the returned item for use on your next order.

Refunds

  • No refunds on products supplied correctly.
  • Greenfish Sushi will either:
    • Provide a promo code to the value of the returned item, or
    • Reverse the transaction, where applicable.

Please note:
Bank or credit card refunds may take several working days to reflect in your account.

Exchanges

If you are not satisfied with the quality of a product you have received, please contact Greenfish Sushi immediately.

We will evaluate the product and either:

  • Exchange it at no cost to you, or
  • Issue a promo code or refund to the value of the product if an exchange is not possible.

Final Notes

Greenfish Sushi operates on a fresh, fast, dark kitchen model.
All products are prepared to order to ensure the best quality, hygiene and freshness.

We appreciate your support and look forward to giving you a great seafood experience