Shipping policy

Greenfish Sushi – Our Promise

At Greenfish Sushi, we are committed to providing our customers with the freshest, highest-quality sushi, prepared with care and delivered efficiently.

Our promise is simple: to give you a consistently great sushi experience.
If we ever fall short of your expectations, please let us know — we will do everything reasonably possible to put it right.

When Ordering

Please ensure the following to help us deliver the best possible service:

  • Your delivery address and contact details are correct
  • You have reviewed your order carefully, including items, quantities, and any special requests
  • Special requests should be added in the notes section of your shopping cart
  • Contact us as soon as possible if any details are incorrect
    📧 Email: frits@greenfish.co.za
    📞 Call / WhatsApp: 082 887 3998

Deliveries

  • Deliveries take place Tuesday - Sunday 12pm - 9pm
  • Orders placed on demand are delivered within an hour and a Half.
  • Orders placed after 9pm will be delivered the next business day
  • While we aim for same-day delivery wherever possible, this cannot always be guaranteed

Please inspect your order upon receipt.
If your sushi order is incorrect, damaged, or defective, contact us within 4 hours of delivery so we can resolve the issue promptly.

📍 Delivery areas: https://greenfish.co.za/pages/where-we-deliver

Collections

  • Collections are available Tuesday - Sunday , 12pm – 9pm

Collection Location

📍 Greenfish Sushi Collections
Search “Greenfish” on Google Maps.

Our factory is located in Ndabeni (Maitland) off Berkley Road.
Turn into Ryger Road, drive approximately 300m, and follow the road as it bends sharply to the left.
We are located in the bend within Berkley Square complex.

Please:

  • Ask security for Greenfish Sushi Collections
  • Park outside the collection door, ring the bell, and follow the clear signage

Promo Codes

  • Only one promo code may be used per order
  • Promo codes have an expiry date, typically 1 day, 14 days, or 30 days, depending on the promotion

Food Safety & Quality

At Greenfish, we follow strict in-house kitchen protocols to ensure high standards of hygiene, cleanliness, and food safety in the preparation of all our sushi and seafood.

Our food is prepared using careful handling and sanitation procedures, and we continually review our processes in line with HACCP-inspired best-practice principles, ensuring safe preparation and delivery for your peace of mind.

Just say the word 🙂